Frequently Asked Questions

What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Nayzak Books gift cards. All transactions are securely processed.

Can I track my order?
Yes, once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor your package's journey.

How do I change or cancel my order?
To change or cancel an order, please contact our customer support team immediately at [email protected]. Please note that once an order has been processed for shipping, we may not be able to accommodate changes.

Do you ship to my country?
We offer international shipping to a wide range of countries. Shipping availability, costs, and estimated delivery times are calculated and displayed at checkout once you enter your delivery address.

How long does shipping take?
Domestic shipping typically takes 3-7 business days. International shipping can vary greatly, from 7-21 business days, depending on the destination and local customs processes. Expedited shipping options may be available.

What are the shipping costs?
Shipping costs depend on your location, the weight of your order, and your chosen shipping method. You can see the exact shipping cost before finalizing your purchase during the checkout process.

How do I access my digital downloads?
After a successful purchase, you will receive an email containing a secure link to download your digital products. Additionally, all your purchased downloads will be accessible from the 'My Account' section on our website at any time.

What format are digital downloads in?
Our digital sheet music and instructional materials are primarily available in high-quality PDF format, compatible with most devices and e-readers.

Are digital downloads refundable?
Due to the nature of digital products, they are generally non-refundable. However, if you experience any technical issues or believe there's an error with your download, please contact us for assistance.

What is your return policy for physical books?
We accept returns of physical books within 30 days of purchase, provided they are in their original, unused condition. Please see our Returns Policy page for full details and instructions on how to initiate a return.

When will I receive my refund?
Once your returned item is received and inspected, we will process your refund within 5-7 business days. The refund will be issued to your original method of payment.

How do I create an account?
You can create an account by clicking on the 'My Account' icon in the top right corner of our website and following the prompts. An account allows you to view order history, manage digital downloads, and save preferences.

How do I manage my membership subscription?
Membership subscriptions can be managed directly from your 'My Account' dashboard. Here you can update payment information, change your plan, or cancel your subscription.

I forgot my password. How can I reset it?
On the login page, click the 'Forgot Password' link. Enter your registered email address, and we'll send you instructions on how to reset your password.